Reservation and cancellation policy for Coco Boutique Hotels

Payment and Cancellation Policies:

  • Rates are in US dollars per night and do not include taxes.
  • Rates are based on occupancy of 2 people per night.
  • There is a charge for an extra person in the room of $45 USD per night.(taxes not included)
  • Children under 12 years of age stay for free (Sharing Existing beds). 12 years old and older will pay the extra person charge. ( Subject to availability and hotel policy)
  • Free Wi-Fi and Parking Lot.
  • Breakfast is included.
  • Smoking outside only.

Please read our complete Reservation & Cancellation Policy found during the online reservation process.

Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

Deposit and Payment:

  • Christmas, New Year = (December 24th to January 10th): prepayment of 100% o total stay will be required at time of booking.
  • Winter, Easter, Summer and Fall (January 11th to December 23rd) : a deposit of 50% of total stay will be required at time of booking. Remaining balance will be due at the check in and will be charged to your credit card on file.

Upon receipt of deposit or prepayment the reservation confirmation will be sent.

Cancelations Policy:

  • Christmas, New Year = (December 24th to January 10th): Reservations for these dates are non-refundable.
  • Winter, Easter ,Summer and Fall : (January 11th to December 23rd) in the event reservation is cancelled up to 14 days prior to scheduled arrival date, 50% deposit paid is applied as a penalty- If the reservation is cancelled with less than 14 days before arrival, or no show, 100% deposit paid is applied as a penalty.
  • In case of a hurricane or natural phenomenon announced by the state government in which we were forced to evacuate the premises of any hotel, will be refunded the nights not occupied by the client because of the event and where to get it refunded reservations 100% payment. For other types of events that prevent the client get to the hotel from their place of origin, refund won’t apply.

We are not handicap accessible. ( Coco Hacienda Only)

CREDIT CARDS ACCEPTED AT HOTEL: Visa, Master Card

Reservations Office Hours: All week: 8am-6pm

Thank you for your attention and time
Atte
Coco Tulum Team